TERMS OF DELIVERY
We ship every Tuesday and Thursday. Delivery time depends on the destination – however, max 7 days from date of shipment. Extra delivery time must be expected around seasonal celebrations.
In case of delays caused by GLS, www.iloveecoessentials.com cannot be held accountable.
We deliver internet-orders to all over the the world.
Our shipping prices are indicated at checkout and are dependent on destination and amount of ordered products.
All packages are sent by DSV/GLS with private distribution every Tuesday and Thursday. The payment of your order will be deducted from your account when your order is shipped.
Orders to Denmark, Sweden, Austria, Belgium, Germany and Poland will have orders shipped directly to nearest Parcel shop.
We do not ship orders to the UK.
Freight price to Denmark 40 DKK and free shipping for orders above 600 DKK.
Freight price to Europe 79 DKK and free shipping for orders above 700 DKK*
*except Bosnia, Albania, Cypress, Greenland, Macedonia, Malta, Serbia, Croatia, Romania, Russia, Faroe Islands and Turkey where freight price is 150 DKK.
Freight price to Norway and Switzerland 150 DKK.
Freight price to Australia 300 DKK.
Freight price to Canada 200 DKK.
Freight price to USA 150 DKK.
Freight price to the rest of the world 250 DKK.*
All prices for delivery in EU counties are include 25% vat.
The website indicates prices in Danish Kroner, which are incl. vat.
CONDITIONS OF REPLACEMENT/EXCHANGE
For us at www.iloveecoessentials.com it is important that you are 100% satisfied with your purchase. The product can be exchanged for another product or for an online voucher to the webshop. Your product can be returned in un-opened state within 14 days.
Always return together with the original box and trademark tags.
Send your return to:
iLoveEcoEssentials, Gullfossgade 4, 2300 København S, Denmark
Please mark the shipment: ILEE return.
– Notice! We do not accept returns, which require payment at delivery.
E-mail address: email@example.com
If you regret your purchase, the purchase sum will be returned to your payment card/bank. This will take place after we have received the returned product and made the necessary controls, to ensure it meets the conditions of replacement.
Return of your purchase sum will take place, at the latest, 14 days after reception of the returned product.
Customers outside the EU may be required to pay custom and import fees, when the order reaches the country of destination. These fees will be paid in full by the receiver of the package.
Custom and import fees vary from country to country, and we can therefore not inform about specific fees per marked.
The customer takes full responsibility for all fees related to shipment, return, custom and handling fees, in the case that the customer declines reception of the delivery due to custom and import fees.
When you have purchased a product online you will receive an order confirmation via email. It contains an order number, name and address of the payer, payment method, potentially delivering address if this is different than the payment address and an overview of the ordered products. It is not possible to view your order by login on the webpage. If you wish to receive the order confirmation again, please contact our customer service at firstname.lastname@example.org
The receipt is the last step in the process. We recommend that you save the receipt and potentially print it after your purchase. The receipt have to be attached in case of exchange of products, cancellation or complaint. The order confirmation that you receive over email is your receipt. It can be used equally with the receipt that is showing on the screen just after you finish ordering.
When shopping at www.iloveecoessentials.com you have 3 months warranty. You have the right to have the product repaired, replaced, refunded or decreased in price, depending on the specific complaint in question. We will evaluate the complaint individually from case to case, to estimate if the claim is caused by wrong use of the product or other damaging behavior.
A complaint must be received within a reasonable time after you have discovered a product defect.
In case the complaint is received within 2 months after the product defect is discovered, the complaint will always be timely.
We will refund reasonable freight expenses, which you may have from the return of the product, in cases where the complaint is justified.
When you wish to file a complaint, you can either send the product to us or deliver the product itself at our address.
To facilitate the best return process, we kindly ask you to notify us before you return the product. Please notify us by email email@example.com
All sales are final. In case your product is damaged during delivery or not working correctly, you can return the product with your sales receipt within 10 days.
Please contact customer service before the product is returned. When you make use of the right of cancellation, you must pay the freight expense related to return of the product.
The product is returned to:
iLoveEcoEssentials, Gullfossgade 4, 2300 København S, Denmark.
Please mark the shipment: ILEE complaint
When you return the product, please indicate clear description of product defect, name, invoice number and bank account number.
– Notice! We do not accept returns, which require payment at delivery.
Remember, the product must always be returned in proper packaging. Please ensure to get a receipt for the shipment, so we can refund your freight expenses
We take reservations for misprints, pricing errors, vat and tax changes and delivery failure. Pictures on our website are for illustration purposes and may deviate from the actual appearance of the product.
www.iloveecoessentials.com cannot be held accountable for anything other than what follows Danish law.
TYPE OF COMPANY
iLoveEcoEssentials Gullfossgade 4, 2300 København S, Denmark.
Danske Bank 3001 – 0011925367
No usage of cookies or log files on the webpage. One cookie is used to prevent survey pop up to appear every time webpage is visited.
Personal information in relation to purchase on this website is registered at www.iloveecoessentials.com and stored for three years to ensure correct handling in case of guarantee or other issues. After three years the personal information is deleted. We are storing your personal data securely but encrypted. No sensitive information is stored.
We are registering your personal information with the purpose of delivering your order. When collecting personal information via the website we are securing that it is happening with your consent meaning that you will know exactly which information is collected and why.
After ordering you will receive an order confirmation via email. We are an independent online store who are not sharing your personal information with others. All employees in iLoveEcoEssentials have access to your personal information.
Having your personal information registered at www.iloveecoessentials.com you always have the right to require that the information is deleted and you have the right to get insight into which personal information we have registered about you. You have these rights in alignment with the personal data law.
Do you want to get in contact with us regarding your personal information contact us at firstname.lastname@example.org